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Gray, Janet L.,

Quality value banking : Effective management systems that increase earnings, lower costs, and provide competitive customer service / Janet l. gray, Thomas w. harvey - viii, 232 páginas

ISBN: 0471550094

Subjects--Topical Terms:
Administración de bancos--Control de calidad
Calidad de los productos
Bancos--Servicio al cliente

LC Class. No.: HG1616 / G73