Gray, Janet L., <br/><br/>
Quality value banking :  Effective management systems that increase earnings, lower costs, and provide competitive customer service / 
Janet l. gray, Thomas w. harvey 
 - viii, 232 páginas 
<br/><br/><label>ISBN: </label>0471550094 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administración de bancos--Control de calidad<br/>Calidad de los productos<br/>Bancos--Servicio al cliente
<br/><br/><label>LC Class. No.: </label>HG1616  / G73