TY  - BOOK
AU  - Arthur,Lowell Jay
TI  - Improving software quality: An insider's guide to tqm 
T2  - Wiley series in software engineering practice
SN  - 0471578045
AV  - QA76.76Q35 A77
PY  - 1993///
CY  - New York
PB  - J. Wiley
KW  - Software para computadora
KW  - Control de calidad
KW  - Administración de calidad total
ER  -